Terms & Conditions

Terms and Conditions of Use of On line shop

General terms of web shop with the unique products of Cooperative ARTmijeMAR z.o.o., so.p. are in accordance with the Law of Consumer Protection (ZVPot), Law on Protection of Personal Data (ZVOP-1) and the Law of Electronic Communication (ZEKom1).


Company information

Cooperative Artmijemar, development and recognition of city of Maribor and Slovene products.
Zadruga Artmijemar, z.o.o., so.p.
Gosposka ulica 7
2000 Maribor

IBAN SI56 6100 0001 0704 782 (DELAVSKA HRANILNICA d.d. LJUBLJANA)  
Registration number: 6855024000
Tax number: SI 58738380

President of Cooperative: Darja Viher
T: 02 62 10 377
E: info@artmijemar.si
Cooperative ARTmijeMAR z.o.o., so.p., also operates in the form of an online store. We are VAT payers.

The online store ARTmijeMAR (hereinafter the “ARTmijeMAR” or “web shop”) is managed by the Cooperative ARTmijeMAR (hereinafter the “tenderer”). 
Upon registration in the system, an ARTmijeMAR user gets a user name that is the same as the email address and the password. The user’s name and the password clearly define and associate the user with the data the user inputs.  This eases the buyer’s purchase, and the tenderer assures complete data protection and use in accordance with the conditions, which the (potential) buyer agrees with. General terms and conditions govern the operation of ARTmijeMAR, the user’s rights, and the business relationship between the supplier and the buyer.


Information Access

The tenderer is always committed to provide the customer with the following information (taken from the legislation):
a) identity of the company (company name, headquarters, and register number);
b) contact address (to enable fast and efficient communication via email and telephone);
c) access of the products (any product or service that is offered on the website should be accessible within a reasonable time); 
d) essential characteristics of goods or services (including after-sales services and warranties, if any, depending on the supplier);
e) delivery conditions of the product or the execution of services (mode, place, and time of delivery)
f) all prices must be clearly shown and unambiguously defined such that is also evident they already include taxes, and all prices are expressed in EUR (Euros); 
h) validity of the offer; 
i) the period within which it is possible to withdraw from the contract, and the conditions for withdrawal, including whether it costs the buyer to return the product and, if so, how much; 
j)   the complaint process must be explained, including details of the contact person or department for customer contact.    

General conditions apply on all pages of the online store and come into force from the moment you enter.  We reserve the right to make any changes, in part or in full, to the general conditions without notice. Changes apply from the moment of their publication.

We do not commit to the correctness and completeness of the data on e-commerce pages, nor do we warrant the accuracy and completeness of any text or images.  

The photos and the actual appearance of any item may be slightly different!

We reserve the right to make a definite or indefinite time limit, to stop selling some or all of the products completely, to limit or stop completely any access to the website and the online store, or otherwise to restrict or suspend the operations of the online store.
We accept no liability for any damage to your hardware or software due to visiting the website, using the web pages for trade, or for any damages in connection with the products purchased online.
With the confirmation of the order, each purchaser agrees to the terms and conditions of purchase and use.


Products offer and delivery time


The online store ARTmijeMAR offers a variety of products that are available in various quantities.  Largely we provide unique products, which means that there is usually only one piece of each product available.
When ordering in the online Artmijemar.si shop, you will receive a mail indicating the delivery time for the ordered item. Delivery will be made after payment of ordered goods to our TRR.



Payment methods


Customers can pay ordered goods after receiving the pre-invoice, based on order by email. It is only possible to pay in one-time payment. Until a buyer pays the full purchase price, products remain the property of the provider.

IMPORTANT: The pre-invoice is valid for 3 working days from the order received.




Delivery and costs of delivery


The goods you ordered online will be on the way as soon as possible, after received payment. The payment of the pre-invoice also includes the cost of delivery by post. If the buyer wants to pick up the goods at the company's headquarters, we do not add the shipping cost.The final delivery depends on the postal service provider - usually one to two business days after the order is received. Delivery services are provided by Pošta Slovenije. Goods are delivered at the agreed time. We reserve the right to extend the time limit due to technical or other errors in the procedure. In this case, we undertake to inform the client accordingly. Please let us know if you have not received any notice from our site for more than 5 business days since the purchase.


Delivery costs  in accordance with US Postal Office prices.


Ordered products can also be purchased personally at the headquarters of the company ARTmijeMAR z.o.o., so.p, Gosposka ulica 7, 2000 Maribor, during the working hours of the store (the working hours are updated and published on our FB page Destinacija trgovina). Payment in the store is possible with cash or card.

Products that are marked as being in stock in the online store ARTmijeMAR, can also be viewed, tested and purchased at our ARTmijeMAR Destination Store (Gosposka ulica 7, 2000 Maribor), during the opening hours published on the site.


When you receive the delivered goods, you will also receive an original invoice with all the information that is in accordance with the terms and conditions of sale, published on this site and confirmed at the time of ordering.


The provider is not responsible for delays by the postal service provider or for damage to the packaging.


The buyer should immediately check the goods received and, if necessary, contact the postal service provider in case of damage, where they make a record of the damage.




Order

Orders may be placed in Slovenian, English, or German and are binding for the customer and tenderer.
Products on the web shop are generally in stock, other than those which are clearly indicated. We reserve the right to withdraw from the execution of the order if the ordered product is not in stock or when a technical or any other error occurs, such as in inventory management.
Partial or complete withdrawal from an order may also occur in the event there has been a manifest error in the price list, in finding errors on the product just before the sending of the parcel, or an incorrectly filled order form, such as if it was not completed in accordance with the general terms and conditions. 
To place an order you must register.


Placing an order


Shopping on line should be simple and user friendly. We strive to this, so we designed the online shopping as easy as possible. You can add your selection to the basket by clicking the button “Add to Basket”.
When you do this, you will notice that, in the upper part of the website, the number of items and the total cost of the basket in the box “My Basket” update each time. When you have in your basket all the items you want, and you want to complete the order, simply click the box “My Basket”.
Clicking takes you to the Cashier, where you will see a complete sum of your basket. In this step, you will be in the “Payment” section, and you can click to choose your preferred method of payment. At the same time, you can enter a code for a gift certificate, if you have one. The total amount will include also the relevant cost of postage. Then you continue by clicking on the “Continue” button.
The last step is to fill in the data on the customer and to enter the address where we will send the ordered goods. In this section, you have a box with footnotes, where you can optionally enter any remarks, additional guidance on the purchase, criticism and praise, and similar. To checkout, click on the box “Complete Purchase”. With this, you agree to the Terms and Conditions of the online shop and the obligation to pay for just ordered purchase.



Prices

All prices are in EUR (euro - €). 
Prices are valid at the time of order confirmation - checkout.
The prices include VAT.
The price does not include the cost of delivery.

Despite the extraordinary effort to provide the most up-to-date and accurate data, it may happen that the price information is incorrect.



Sales contract


Tenderer issues the invoice to the customer who buys a product from an online store in writing, with a breakdown of costs and an explanation of the right to withdraw from the purchase with a return of the purchased product, if necessary and possible. The sales agreement in the form of a purchase order is electronically stored on the tenderer's server and is accessible to the customer at any time in the user profile. The sales agreement is written in Slovenian.
The sales agreement between the tenderer and the buyer is concluded at the moment when the customer confirms the order. From this moment on, all prices and other terms of purchase are fixed, and apply as well for the tenderer and the customer.



Return of merchandise and complaint

For contracts concluded at a distance, the customer (by 43č and 43d Article ZVPot) has the right to withdraw from the contract in fourteen (14) days by sending an email to the e-mail address of the company (info@artmijemar.si) with or without giving any reason for this decision. The deadline shall commence one day after the date of receiving the merchandise.
Return of the received merchandise within the deadline for withdrawal is considered the information about the withdrawal.
A form for withdrawal of the contract is available by contacting us at info@artmijemar.si. The customer shall, within 30 days after notification of the order cancellation, return the merchandise to the company.  The customer shall return the merchandise to the following address: Zadruga ARTmijeMAR, Gosposka ulica 7, 2000 Maribor.  
Upon receipt of the returned merchandise, the company, in accordance with the law, reimburses the customer for all payments made.  The only cost to the customer in relation to the cancellation of the order is the direct cost of returning the merchandise. Payment on delivery return shipments or shipments with any other reversed shipping charges will not be accepted! Where the merchandise is delivered to a home, according to the contract, concluded away from business premises, the tenderer takes it over at their own expense, if because of the nature of the merchandise the refund is not possible in the usual manner by mail. 
The customer is obliged within 14 days to report the intention to return the product by an e-mail info@artmijemar.si,  and we will send the instructions about the return procedure. The customer then has another 30 days to return the product to our address. Otherwise, unfortunately, the money cannot be returned.
Refund of payments will be made as soon as possible, but no later than 14 days from the receipt of the notification of withdrawal. To provide certainty, accuracy, and timeliness of the reimbursement and to provide a record of payments, the refund of the payment to the customer will be carried out exclusively by wire transfer. Refund of a cash payment is not possible! Gift voucher is considered by withdrawal as means of payment and will be returned to the customer, and the paid amount will be returned to the bank account of the customer. In exceptional cases where the merchandise is not returned in accordance with the ZVPot, we can offer to buy the merchandise with adequate compensation which is determined upon the return. Buying with reduced value is taken into account when confirmed by the customer by e-mail.
The customer can use payment-on-delivery return shipping only when ordering another merchandise of equal or higher value.
The Consumer Protection Act (unofficial consolidated version), specifically governs the right to a refund in case of a warranty claim and clerical errors.



A clerical error


An error is clerical where:
-    a product has no properties that are required for its normal use or traffic,
-    a product has no properties that are required for a special purpose for which the costumer is purchasing it, but it was known to the tenderer or it should have been known,
-    a product has no attributes and virtues which were expressly or tacitly agreed upon or prescribed,
-    a tenderer has delivered a product that does not match the sample or model, unless the sample or model was shown only for informative purposes.
How to verify the suitability of the product?
The suitability of the product is verified with another flawless product of the same type, as well as with the statements by creator/producer or statements made on the product itself.
How to claim a clerical error.
A buyer should inform us of any clerical error, together with an exact description, notify us within the prescribed term, and enable us to examine the product.  
Refund due to clerical error may be exercised to the extent that an error is shown within two years after receipt of merchandise. The buyer has the time of two months since the discovery of the error to inform the tenderer and to require the claim of a clerical error.
The form to claim a clerical error you can get when you contact us info@artmijemar.si.
The right to exercise a clerical error on the product is specifically governed by the Consumer Protection Act.



Privacy and cookies


For business purposes of ARTmijeMAR we collect the following users’ data:
-    name and last name
-    address
-    email (your user name)
-    phone number
-    password in encrypted form
-    other data the user enters in the online forms of ARTmijeMAR.
We do not take any responsibility for the accuracy of data entered by users.
The provider commits to permanently protect all personal data of the user.
The provider will use the personal data exclusively for order fulfilment (sending information material, tenders, invoices) and other necessary communication.
Users’ data in no case will be handed over to unauthorized persons. The protection of personal data is the responsibility of each user individually in a way that he or she ensures the security of the username and password.
For the purposes of ensuring security, we also collect IP addresses from which users access the web site. Each user is assigned at the beginning of the visit a session cookie for identification and monitoring of the shopping basket.  On your computer, ARTmijeMAR can among others store other cookies, such as: the identification number of a user in an encrypted form (to identify the user at the next visit), evaluation of items (that you know which items you have already rated) and cookies of the Google Analytics system (analysis of website visits).
All information, other than cookies, are stored permanently on the server ARTmijeMAR. Session cookies are stored in server memory only for the duration of the visit and are deleted after one hour of inactivity; permanent cookies are stored on the visitor’s computer.
ARTmijeMAR manager can use data in anonymised summary form for the purposes of statistical analysis. ARTmijeMAR will in no case users’ data hand over to unauthorized persons. Delivery service (eg. Pošta Slovenije) will be entrusted only with the user's delivery address. The user will be contacted by any means of distance communication only if the user does not expressly oppose.
Communication
The provider will contact the user via means of distance communication only if the user does not explicitly object.
Electronic advertisement and / or SMS messages will contain the following elements:
•    clearly and unambiguously will be marked as advertisements,
•    sender will be clearly evident,
•    various campaigns, promotions and other marketing techniques will be marked as such, they will also clearly set out the conditions of participation in them,
•    clearly will be described the way to unsubscribe from receiving advertising messages,
•    if the customer does not wish to receive advertising messages, the tender will specifically honour this wish.



Complaints and disputes


The provider respects the existing consumer protection laws. The provider will strive to fulfill its duty to establish an effective system for dealing with complaints and designate a person with whom the purchaser may in case of problems connect by phone or by e-mail. Appeals must be submitted via email info@artmijemar.si. The complaint procedure is confidential.
The provider will, within five working days, confirm that the complaint was received, inform the customer how long it will be dealt with, and keep the customer informed of the procedure. The provider is aware that it is an essential characteristic of a consumer dispute, at least as far as solving the case in court, its asymmetry between the economic value of the claim and the costs that occur during resolving the dispute. This is also a major obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to resolve any disputes amicably.



Copyright

All content on the website artmijemar.si and its sub-pages are protected by copyright.  
Vsa vsebina na spletni strani artmijemar.si in njenih podstraneh je avtorsko zaščitena. All information on the site, logo, images of articles, graphics and texts on the site are protected by Copyright law and may not be reproduced or used without prior written permission.