Terms & Conditions
and Conditions of Use of On line shop
terms of web shop with the unique products of Cooperative ARTmijeMAR
z.o.o., so.p. are in accordance with the Law of Consumer Protection
(ZVPot), Law on Protection of Personal Data (ZVOP-1) and the Law of
Electronic Communication (ZEKom1).
Artmijemar, development and recognition of city of Maribor and
Artmijemar, z.o.o., so.p.
SI56 6100 0001 0704 782 (DELAVSKA HRANILNICA d.d.
number: SI 58738380
of Cooperative: Darja Viher
02 62 10 377
ARTmijeMAR z.o.o., so.p., also operates in the form of an online
store. We are VAT payers.
online store ARTmijeMAR (hereinafter the “ARTmijeMAR” or “web
shop”) is managed by the Cooperative ARTmijeMAR (hereinafter the
registration in the system, an ARTmijeMAR user gets a user name that
is the same as the email address and the password. The user’s name
and the password clearly define and associate the user with the data
the user inputs. This eases the buyer’s purchase, and the
tenderer assures complete data protection and use in accordance with
the conditions, which the (potential) buyer agrees with. General
terms and conditions govern the operation of ARTmijeMAR, the user’s
rights, and the business relationship between the supplier and the
tenderer is always committed to provide the customer with the
following information (taken from the legislation):
of the company (company name, headquarters, and register number);
contact address (to enable fast and efficient communication via email
c) access of the products (any product or
service that is offered on the website should be accessible within a
d) essential characteristics of goods or
services (including after-sales services and warranties, if any,
depending on the supplier);
e) delivery conditions of the
product or the execution of services (mode, place, and time of
f) all prices must be clearly shown and unambiguously
defined such that is also evident they already include taxes, and all
prices are expressed in EUR (Euros);
h) validity of the
i) the period within which it is possible to
withdraw from the contract, and the conditions for withdrawal,
including whether it costs the buyer to return the product and, if
so, how much;
j) the complaint process must be
explained, including details of the contact person or department for
conditions apply on all pages of the online store and come into force
from the moment you enter. We reserve the right to make any
changes, in part or in full, to the general conditions without
notice. Changes apply from the moment of their publication.
do not commit to the correctness and completeness of the data on
e-commerce pages, nor do we warrant the accuracy and completeness of
any text or images.
The photos and the actual
appearance of any item may be slightly different!
reserve the right to make a definite or indefinite time limit, to
stop selling some or all of the products completely, to limit or stop
completely any access to the website and the online store, or
otherwise to restrict or suspend the operations of the online
We accept no liability for any damage to your hardware or
software due to visiting the website, using the web pages for trade,
or for any damages in connection with the products purchased
With the confirmation of the order, each purchaser
agrees to the terms and conditions of purchase and use.
offer and delivery time
online store ARTmijeMAR offers a variety of products that are
available in various quantities. Largely we provide unique
products, which means that there is usually only one piece of each
When ordering in the online Artmijemar.si
shop, you will receive a mail indicating the delivery time for the
ordered item. Delivery will be made after payment of ordered goods to
can pay ordered goods after receiving the pre-invoice, based on order
by email. It is only possible to pay in one-time payment. Until a
buyer pays the full purchase price, products remain the property of
The pre-invoice is valid for 3 working days from the order received.
and costs of delivery
goods you ordered online will be on the way as soon as possible,
after received payment. The payment of the pre-invoice also includes
the cost of delivery by post. If the buyer wants to pick up the goods
at the company's headquarters, we do not add the shipping cost.The
final delivery depends on the postal service provider - usually one
to two business days after the order is received. Delivery services
are provided by Pošta Slovenije. Goods are delivered at the agreed
time. We reserve the right to extend the time limit due to technical
or other errors in the procedure. In this case, we undertake to
inform the client accordingly. Please let us know if you have not
received any notice from our site for more than 5 business days since
costs in accordance with US Postal Office prices.
Ordered products can also be purchased personally at the headquarters
of the company ARTmijeMAR z.o.o., so.p, Gosposka ulica 7, 2000
Maribor, during the working hours of the store (the working hours are
updated and published on our FB page Destinacija trgovina). Payment
in the store is possible with cash or card.
that are marked as being in stock in the online store
ARTmijeMAR, can also be viewed, tested and purchased at our
ARTmijeMAR Destination Store (Gosposka ulica 7, 2000 Maribor), during
the opening hours published on the site.
you receive the delivered goods, you will also receive an original
invoice with all the information that is in accordance with the terms
and conditions of sale, published on this site and confirmed at the
time of ordering.
provider is not responsible for delays by the postal service provider
or for damage to the packaging.
buyer should immediately check the goods received and, if necessary,
contact the postal service provider in case of damage, where they
make a record of the damage.
may be placed in Slovenian, English, or German and are binding for
the customer and tenderer.
Products on the web shop are
generally in stock, other than those which are clearly indicated. We
reserve the right to withdraw from the execution of the order if the
ordered product is not in stock or when a technical or any other
error occurs, such as in inventory management.
complete withdrawal from an order may also occur in the event there
has been a manifest error in the price list, in finding errors on the
product just before the sending of the parcel, or an incorrectly
filled order form, such as if it was not completed in accordance with
the general terms and conditions.
To place an order you
on line should be simple and user friendly. We strive to this, so we
designed the online shopping as easy as possible. You can add your
selection to the basket by clicking the button “Add to
When you do this, you will notice that, in the upper
part of the website, the number of items and the total cost of the
basket in the box “My Basket” update each time. When you have in
your basket all the items you want, and you want to complete the
order, simply click the box “My Basket”.
Clicking takes you
to the Cashier, where you will see a complete sum of your basket. In
this step, you will be in the “Payment” section, and you can
click to choose your preferred method of payment. At the same time,
you can enter a code for a gift certificate, if you have one. The
total amount will include also the relevant cost of postage. Then you
continue by clicking on the “Continue” button.
The last step
is to fill in the data on the customer and to enter the address where
we will send the ordered goods. In this section, you have a box with
footnotes, where you can optionally enter any remarks, additional
guidance on the purchase, criticism and praise, and similar. To
checkout, click on the box “Complete Purchase”. With this, you
agree to the Terms and Conditions of the online shop and the
obligation to pay for just ordered purchase.
prices are in EUR (euro - €).
Prices are valid at the
time of order confirmation - checkout.
The prices include
The price does not include the cost of delivery.
Despite the extraordinary effort to provide the most up-to-date and accurate data, it may happen that the price information is incorrect.
issues the invoice to the customer who buys a product from an online
store in writing, with a breakdown of costs and an explanation of the
right to withdraw from the purchase with a return of the purchased
product, if necessary and possible. The sales agreement in the form
of a purchase order is electronically stored on the tenderer's server
and is accessible to the customer at any time in the user profile.
The sales agreement is written in Slovenian.
The sales agreement
between the tenderer and the buyer is concluded at the moment when
the customer confirms the order. From this moment on, all prices and
other terms of purchase are fixed, and apply as well for the tenderer
and the customer.
of merchandise and complaint
contracts concluded at a distance, the customer (by 43č and 43d
Article ZVPot) has the right to withdraw from the contract in
fourteen (14) days by sending an email to the e-mail address of the
company (firstname.lastname@example.org) with or without giving any reason for
this decision. The deadline shall commence one day after the date of
receiving the merchandise.
Return of the received merchandise
within the deadline for withdrawal is considered the information
about the withdrawal.
A form for withdrawal of the contract is
available by contacting us at email@example.com. The customer shall,
within 30 days after notification of the order cancellation, return
the merchandise to the company. The customer shall return the
merchandise to the following address: Zadruga ARTmijeMAR, Gosposka
ulica 7, 2000 Maribor.
Upon receipt of the returned
merchandise, the company, in accordance with the law, reimburses the
customer for all payments made. The only cost to the customer
in relation to the cancellation of the order is the direct cost of
returning the merchandise. Payment on delivery return shipments or
shipments with any other reversed shipping charges will not be
accepted! Where the merchandise is delivered to a home, according to
the contract, concluded away from business premises, the tenderer
takes it over at their own expense, if because of the nature of the
merchandise the refund is not possible in the usual manner by
The customer is obliged within 14 days to report the
intention to return the product by an e-mail firstname.lastname@example.org,
and we will send the instructions about the return procedure. The
customer then has another 30 days to return the product to our
address. Otherwise, unfortunately, the money cannot be
Refund of payments will be made as soon as possible,
but no later than 14 days from the receipt of the notification of
withdrawal. To provide certainty, accuracy, and timeliness of the
reimbursement and to provide a record of payments, the refund of the
payment to the customer will be carried out exclusively by wire
transfer. Refund of a cash payment is not possible! Gift voucher is
considered by withdrawal as means of payment and will be returned to
the customer, and the paid amount will be returned to the bank
account of the customer. In exceptional cases where the merchandise
is not returned in accordance with the ZVPot, we can offer to buy the
merchandise with adequate compensation which is determined upon the
return. Buying with reduced value is taken into account when
confirmed by the customer by e-mail.
The customer can use
payment-on-delivery return shipping only when ordering another
merchandise of equal or higher value.
The Consumer Protection
Act (unofficial consolidated version), specifically governs the right
to a refund in case of a warranty claim and clerical errors.
error is clerical where:
- a product has no
properties that are required for its normal use or traffic,
a product has no properties that are required for a special purpose
for which the costumer is purchasing it, but it was known to the
tenderer or it should have been known,
product has no attributes and virtues which were expressly or tacitly
agreed upon or prescribed,
- a tenderer has
delivered a product that does not match the sample or model, unless
the sample or model was shown only for informative purposes.
to verify the suitability of the product?
The suitability of the
product is verified with another flawless product of the same type,
as well as with the statements by creator/producer or statements made
on the product itself.
How to claim a clerical error.
buyer should inform us of any clerical error, together with an exact
description, notify us within the prescribed term, and enable us to
examine the product.
Refund due to clerical error
may be exercised to the extent that an error is shown within two
years after receipt of merchandise. The buyer has the time of two
months since the discovery of the error to inform the tenderer and to
require the claim of a clerical error.
The form to claim a
clerical error you can get when you contact us
The right to exercise a clerical error on
the product is specifically governed by the Consumer Protection Act.
business purposes of ARTmijeMAR we collect the following users’
- name and last name
- email (your user name)
- password in encrypted form
other data the user enters in the online forms of ARTmijeMAR.
do not take any responsibility for the accuracy of data entered by
The provider commits to permanently protect all personal
data of the user.
The provider will use the personal data
exclusively for order fulfilment (sending information material,
tenders, invoices) and other necessary communication.
data in no case will be handed over to unauthorized persons. The
protection of personal data is the responsibility of each user
individually in a way that he or she ensures the security of the
username and password.
For the purposes of ensuring security, we
also collect IP addresses from which users access the web site. Each
user is assigned at the beginning of the visit a session cookie for
identification and monitoring of the shopping basket. On your
computer, ARTmijeMAR can among others store other cookies, such as:
the identification number of a user in an encrypted form (to identify
the user at the next visit), evaluation of items (that you know which
items you have already rated) and cookies of the Google Analytics
system (analysis of website visits).
All information, other than
cookies, are stored permanently on the server ARTmijeMAR. Session
cookies are stored in server memory only for the duration of the
visit and are deleted after one hour of inactivity; permanent cookies
are stored on the visitor’s computer.
ARTmijeMAR manager can
use data in anonymised summary form for the purposes of statistical
analysis. ARTmijeMAR will in no case users’ data hand over to
unauthorized persons. Delivery service (eg. Pošta Slovenije) will be
entrusted only with the user's delivery address. The user will be
contacted by any means of distance communication only if the user
does not expressly oppose.
The provider will
contact the user via means of distance communication only if the user
does not explicitly object.
Electronic advertisement and / or
SMS messages will contain the following elements:
clearly and unambiguously will be marked as advertisements,
sender will be clearly evident,
campaigns, promotions and other marketing techniques will be marked
as such, they will also clearly set out the conditions of
participation in them,
• clearly will be
described the way to unsubscribe from receiving advertising
• if the customer does not wish to
receive advertising messages, the tender will specifically honour
provider respects the existing consumer protection laws. The provider
will strive to fulfill its duty to establish an effective system for
dealing with complaints and designate a person with whom the
purchaser may in case of problems connect by phone or by e-mail.
Appeals must be submitted via email email@example.com. The complaint
procedure is confidential.
The provider will, within five
working days, confirm that the complaint was received, inform the
customer how long it will be dealt with, and keep the customer
informed of the procedure. The provider is aware that it is an
essential characteristic of a consumer dispute, at least as far as
solving the case in court, its asymmetry between the economic value
of the claim and the costs that occur during resolving the dispute.
This is also a major obstacle to the consumer not initiating a
dispute in court. Therefore, the provider strives to resolve any
content on the website artmijemar.si and its sub-pages are protected
Vsa vsebina na spletni strani
artmijemar.si in njenih podstraneh je avtorsko zaščitena. All
information on the site, logo, images of articles, graphics and texts
on the site are protected by Copyright law and may not be reproduced
or used without prior written permission.